Communications
1nbox sends automated emails to customers and staff. This section documents every notification — when it's sent, who receives it, and what it looks like. Each article includes a live preview of the email template.
Customer emails
These emails are sent to your customers in relation to their appointments.
| When sent | Details | |
|---|---|---|
| Booking Confirmation | Immediately after an appointment is created | Confirms the booking with service, date, time, location, and a link to manage the booking. |
| Appointment Reminder | 24 hours before the appointment | Friendly reminder with appointment details and a manage-booking link. |
| Booking Cancellation | When an appointment is cancelled | Notifies the customer that their booking was cancelled. May include a reason if provided. |
| Booking Rescheduled | When an appointment is rescheduled | Shows the new date and time, with the previous appointment struck through for reference. |
| Follow-up / Review Request | 1 hour after the appointment time | Thanks the customer and invites them to rate their experience with a 1–5 star link. Only sent if the business has review requests enabled. |
Staff and internal emails
These emails are sent to business owners and staff members.
| When sent | Details | |
|---|---|---|
| Staff Invitation | When an owner invites a team member | Invites the recipient to join the business on 1nbox. Includes an accept link that expires in 7 days. |
| Staff Notifications | When an appointment is booked, cancelled, or rescheduled | Notifies the assigned staff member about the change. Only sent if the staff member has email booking notifications enabled in their profile. |
Previewing emails
Each email type in the Emails page includes a preview button. Click to see how the email looks — only one preview at a time. Previews use mock data.
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